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<ol class="chapter"><li class="chapter-item expanded "><a href="hookshot.html"><strong aria-hidden="true">1.</strong> ℹ️ Hookshot</a></li><li class="chapter-item expanded "><a href="setup.html"><strong aria-hidden="true">2.</strong> ⚙️ Setup</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="setup/sample-configuration.html"><strong aria-hidden="true">2.1.</strong> 📃 Sample Configuration</a></li><li class="chapter-item expanded "><a href="setup/feeds.html"><strong aria-hidden="true">2.2.</strong> Feeds</a></li><li class="chapter-item expanded "><a href="setup/figma.html"><strong aria-hidden="true">2.3.</strong> Figma</a></li><li class="chapter-item expanded "><a href="setup/github.html"><strong aria-hidden="true">2.4.</strong> GitHub</a></li><li class="chapter-item expanded "><a href="setup/gitlab.html"><strong aria-hidden="true">2.5.</strong> GitLab</a></li><li class="chapter-item expanded "><a href="setup/jira.html"><strong aria-hidden="true">2.6.</strong> JIRA</a></li><li class="chapter-item expanded "><a href="setup/webhooks.html"><strong aria-hidden="true">2.7.</strong> Webhooks</a></li><li class="chapter-item expanded "><a href="setup/challengehound.html"><strong aria-hidden="true">2.8.</strong> ChallengeHound</a></li></ol></li><li class="chapter-item expanded "><a href="usage.html"><strong aria-hidden="true">3.</strong> 👤 Usage</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/dynamic_rooms.html"><strong aria-hidden="true">3.1.</strong> Dynamic Rooms</a></li><li class="chapter-item expanded "><a href="usage/auth.html"><strong aria-hidden="true">3.2.</strong> Authenticating</a></li><li class="chapter-item expanded "><a href="usage/room_configuration.html"><strong aria-hidden="true">3.3.</strong> Room Configuration</a></li><li><ol class="section"><li class="chapter-item expanded "><a href="usage/room_configuration/github_repo.html"><strong aria-hidden="true">3.3.1.</strong> GitHub Repo</a></li><li class="chapter-item expanded "><a href="usage/room_configuration/gitlab_project.html"><strong aria-hidden="true">3.3.2.</strong> GitLab Project</a></li><li class="chapter-item expanded "><a href="usage/room_configuration/jira_project.html"><strong aria-hidden="true">3.3.3.</strong> JIRA Project</a></li></ol></li></ol></li><li class="chapter-item expanded "><a href="metrics.html"><strong aria-hidden="true">4.</strong> 📊 Metrics</a></li><li class="chapter-item expanded "><a href="sentry.html"><strong aria-hidden="true">5.</strong> Sentry</a></li><li class="chapter-item expanded "><a href="troubleshooting.html" class="active"><strong aria-hidden="true">6.</strong> 🆘 Troubleshooting</a></li><li class="chapter-item expanded affix "><li class="part-title">🧑💻 Development</li><li class="chapter-item expanded "><a href="contributing.html"><strong aria-hidden="true">7.</strong> Contributing</a></li><li class="chapter-item expanded affix "><li class="part-title">🥼 Advanced</li><li class="chapter-item expanded "><a href="advanced/provisioning.html"><strong aria-hidden="true">8.</strong> Provisioning</a></li><li class="chapter-item expanded "><a href="advanced/workers.html"><strong aria-hidden="true">9.</strong> Workers</a></li><li class="chapter-item expanded "><a href="advanced/encryption.html"><strong aria-hidden="true">10.</strong> 🔒 Encryption</a></li><li class="chapter-item expanded "><a href="advanced/widgets.html"><strong aria-hidden="true">11.</strong> 🪀 Widgets</a></li><li class="chapter-item expanded "><a href="advanced/service_bots.html"><strong aria-hidden="true">12.</strong> Service Bots</a></li></ol> </div>
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<h1 class="menu-title">Matrix Hookshot</h1>
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<h1 id="troubleshooting"><a class="header" href="#troubleshooting">Troubleshooting</a></h1>
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<p>If you are having difficulties getting set up with hookshot, the advice below might be able to resolve common issues.</p>
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<p>If none of these help, please come chat to us in (<a href="https://matrix.to/#/#hookshot:half-shot.uk">#hookshot:half-shot.uk</a>). Please
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try to follow these steps first, as live support is best effort.</p>
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<h2 id="1-the-hookshot-bot-doesnt-acknowledge-an-invite"><a class="header" href="#1-the-hookshot-bot-doesnt-acknowledge-an-invite">1. The hookshot bot doesn't acknowledge an invite.</a></h2>
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<p>In 99% of cases, this is because the homeserver cannot reach the appservice. Synapse for example will log an error like:</p>
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<pre><code class="language-log">synapse.http.client - 422 - INFO - as-recoverer-339 - Error sending request to PUT http://yourhookshoturl/_matrix/app/v1/transactions/123: ConnectionRefusedError Connection refused
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synapse.appservice.api - 405 - WARNING - as-recoverer-339 - push_bulk to http://yourhookshoturl threw exception(ConnectionRefusedError) Connection was refused by other side: 111: Connection refused. args=('Connection refused',)
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synapse.appservice.scheduler - 480 - INFO - as-recoverer-339 - Scheduling retries on hookshot in Ns
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</code></pre>
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<p>It's hard to offer targeted advice on resolving networking issues, but a good thing to try is to check whether
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you can reach hookshot at all from the homeservers environment. For instance:</p>
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<pre><code class="language-sh">$ curl http://yourhookshoturl/_matrix/app/
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</code></pre>
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<p>should give you a response (even if it's an error).</p>
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<h3 id="docker"><a class="header" href="#docker">Docker</a></h3>
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<p>It is also worth noting that if you are in a docker environment, the <code>url</code> in your registration YAML file <strong>must</strong> match the
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path Synapse expects to reach the service on. So if your container is called <code>hookshot</code> and it's configured to listen
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on port <code>9993</code>, then you should configure the <code>url</code> to be <code>http://hookshot:9993</code>.</p>
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<h2 id="2-the-bot-joins-but-doesnt-respond-to-my-messages"><a class="header" href="#2-the-bot-joins-but-doesnt-respond-to-my-messages">2. The bot joins, but doesn't respond to my messages.</a></h2>
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<p>Check that you are sending the right format message. <code>!hookshot help</code> should always work.
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Otherwise, check whether the room is encrypted and you haven't <a href="./advanced/encryption.html">enabled encryption</a> for the bot.
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The bot will ignore any messages in encrypted rooms.</p>
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<p>You'll need to either create the room as unencrypted or enable encryption for the bot.</p>
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<p>If this doesn't resolve your issue, check <a href="#1-the-hookshot-bot-doesnt-acknowledge-an-invite">Problem #1</a> to make
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sure it's not a networking issue.</p>
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<h2 id="3-the-bot-works-but-is-offline-in-my-client"><a class="header" href="#3-the-bot-works-but-is-offline-in-my-client">3. The bot works, but is offline in my client.</a></h2>
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<p>This is expected. Hookshot doesn't support "presence" which is how Matrix determines online/offline status.</p>
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